Innocent Oils & Balms

Privacy Policy

When you order from us, or provide personal information, Innocent Oils will not pass that
information onto third parties without your permission.

All details are held in the strictest confidence. Unless there is a specific need detailed below.
We may however disclose your information without notice if required to do so by law, or to
protect and defend the rights of property of Innocent Oils.

POSTAGE RATES
UK - £1.80
EUROPE - Royal Mail Airsure- Tracked with delivery confirmation from £3.95.
REST OF WORLD - email for order requests.

Distance Selling Regulations 2000

UK CUSTOMERS
Under the Consumer Protection (Distance Selling ) Regulations 2000 (“the Regulations”), UK customers have the
right to cancel an order placed with us within 7 (seven) working days of receipt of the goods.
This does not include that have been personalized or made to specifications; Oils or other items which you have
unsealed; or cost of carriage. The Regulations are designed to protect consumers when buying products by mail
order or over the internet as opposed to in person in a shop.

To cancel an order under the Regulations you must notify us in writing by first-class post, fax, or e-mail, quoting
your name, address and contact telephone number. Our Company Details and address for postal notification of
cancellation, any written complaints, and for returning goods is:

Innocent Oils
Proprietor: Helen James

Postal Address:
61 Main Road, Kesgrave, Suffolk IP5 1AG

Telephone number is:
+44 (0)1473 622816
email address: contact@innocentoils.com

The effect of the Regulations is to allow a UK customer to withdraw from the contract as if it had not been made.
However, there are certain important conditions and limitations. Please read them carefully. They are:
Cancellation must be in writing, by first class post, fax, or e-mail. A telephone call is not sufficient.

You must return the goods AT YOUR EXPENSE (inc all packaging, etc) unopened and in exactly the same condition
in which the goods were supplied to you. This means that you must not destroy or dispose of the packaging in
which the good were supplied until you know that you do not intend to return the goods.

Please note that proof of posting is NOT proof of receipt. You are liable for the goods until they are delivered to us,
and we will not reimburse you until the goods are returned to us in good (fit for resale) condition. We strongly
advise you to use Royal Mail Special Delivery or other insured and tracked delivery service for this purpose in order
to be sure that any goods are delivered safely to us.

If goods are returned to us are found to be damaged, or used, we will not refund any money. We will tell you this in
writing by letter, fax, or e-mail. The goods will then be kept at our premises for 90 days from the date of that written
notice, after which time we will dispose of them without further notice to you. You may collect the goods from us
before the expiry of the 90-day period, if you wish, or you may pay us to return them to you as long as you tell us
in writing before the expiry of the 90-day period.

INTERNATIONAL CUSTOMERS
International Orders are welcome, please contact us to arrange shipping we use Royal Mail in most cases. Please
email us for order details. info@innocentoils.com

All customs and duty charges are out of our control. These must be paid in the country of destination.

Are Hemp Products Legal in the United States?
US law pertaining to the importation of hemp products & derivatives US CODE (TITLE 21,
SECTION 802.16)

16) The term "marijuana" means all parts of the plant Cannabis sativa L., whether growing or not;
the seeds thereof; the resin extracted from any part of such plant; and every compound,
manufacture, salt, derivative, mixture, or preparation of such plant, its seeds or resin. Such term
does not include the mature stalks of such plant, fibre produced from such stalks, oil or
cake made from the seeds of such plant, any other compound, manufacture, salt,
derivative, mixture, or preparation of such mature stalks (except the resin extracted there
from), fibre, oil, or cake, or the sterilized seed of such plant which is incapable of germination.

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This web site is copyright © 2008 Innocent Oils. If you wish to use any material contained herein
please contact:info@innocentoils.com